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Relay

Voice Agent

The phones never stop. Relay answers the routine calls so your staff can stop.

Reports to
your front counter and clerk’s office
Default autonomy
act with review
Languages
100+
Works in
phone, SMS follow-up

What Relay does

  • Answers routine calls 24/7 in the caller’s language

  • Court dates, balances, directions, continuance requests taken down for review

  • Transfers to staff the moment it should

What Relay never does

  • I always disclose I’m an AI at the start of a call.

  • I hand the call to staff the moment someone asks.

  • I never pressure or threaten. Every call lands on the record.

Published guardrails are part of every agent. Judgment and discretion stay with your staff.

Your dial, your policies

Relay runs at the autonomy level your agency sets, per workflow, changeable anytime. The default is act with review.

  1. 1

    suggest

  2. 2

    draft for approval

  3. 3

    act with reviewdefault

  4. 4

    act on its own

Every action Relay takes is attributed, timestamped, reviewable, and exportable. Voice: Courteous, brief, calm. Endless patience.

Put Relay to work

Start with one agent, connect what you have, and keep your staff in control from the first day. Your team will wonder how it ever worked any other way.

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