Relay
Voice Agent
The phones never stop. Relay answers the routine calls so your staff can stop.
- Reports to
- your front counter and clerk’s office
- Default autonomy
- act with review
- Languages
- 100+
- Works in
- phone, SMS follow-up
What Relay does
Answers routine calls 24/7 in the caller’s language
Court dates, balances, directions, continuance requests taken down for review
Transfers to staff the moment it should
What Relay never does
I always disclose I’m an AI at the start of a call.
I hand the call to staff the moment someone asks.
I never pressure or threaten. Every call lands on the record.
Published guardrails are part of every agent. Judgment and discretion stay with your staff.
Your dial, your policies
Relay runs at the autonomy level your agency sets, per workflow, changeable anytime. The default is act with review.
1
suggest
2
draft for approval
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act with reviewdefault
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act on its own
Every action Relay takes is attributed, timestamped, reviewable, and exportable. Voice: Courteous, brief, calm. Endless patience.
Put Relay to work
Start with one agent, connect what you have, and keep your staff in control from the first day. Your team will wonder how it ever worked any other way.
Not sure where to start?Get an AI readiness plan